Frequently Asked Questions (FAQ)


Once the order has been placed, it cannot be changed online. If you want to change your order, please telephone on (787) 793-6201, and if it has not yet been processed, we will change or re-issue a new amended order.

Yes, with the exception of notified non-returnable goods. You must provide proof of purchase such as a delivery invoice or your email order confirmation. Your goods will be taken and your exchange or refund will be processed on the card you used to place your order.

Once we have received the item into our warehouse, we aim to process a refund onto the original payment card within two weeks.

If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them free of charge but we will not refund the original delivery charge.

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.

Postage and packaging for each Gift Basket is charged for separately but all other items will attract one delivery charge, no matter how many you buy.

Yes

If the complaint is about an online shopping experience please call one of our customer service representatives on (787) 793-6201 or complete the form on the Contact Us page.

A valid state-issued resale license or a state-issued sellers permit. If you are a tax-exempt organization, we request that a copy of your 501(C) exemption form be provided in lieu of state permit.

We are a Wholesale company and only sell Business to Business (B2B). If a customer is not set up in our database with an active business, verified with a Resale License or Permit, we cannot quote much less sell any merchandise.

All documentation is verified individually by a customer service representative and is processed Monday- Friday 9:00am - 5:00pm, excluding holidays and weekends and may take up to 48 hours. A confirmation email will be emailed to the email on file once the account is activated.

Minimum first-time order must total $250.00 after any promotions or discounts have been taken. Subsequent reorders must be a minimum of $100.00.

Once you have checked out and submitted your payment information, your order is sent to our warehouse. Due to our warehouse commencing to work on your order, any order cancellations must be processed within the same business day. If an order is placed over the weekend or a holiday, please contact our Customer Support Team at service@avanticrafts.com with your order number. If not, we will continue to process the order within the standard time frame so that we may ship it to you.

After one business day orders are considered Final Sale. Any order cancellations after the first day will incur a 20% restocking fee.

It may take up to 48 hours after the order has been pre-authorized and passed to the warehouse to complete and prepare the order for shipment. If you are purchasing a large number of items, the order may take longer to process before we can ship. Excluding holidays and weekends.

We already have the lowest prices available.

At times Avanti Crafts create coupon codes to increase savings. These codes are web-based only and may not be used on phone, fax or email orders. Coupon codes can not be used towards Pre-order and or Backorders that are pending. Only one coupon code may be used per order. Our website will not accept multiple coupon codes on a single web order. All codes must be entered by the customer, unless otherwise indicated.

No.

Yes! Please contact us at (787) 793-6201. Our sales team is available Monday through Friday 8:00am -5:00pm Atlantic Standard Time. To help our sales team provide a quick and efficient transaction please provide the Avanti Crafts part numbers of the items you would like to order as well as the quantity.

The Pre-authorization charge is based on your order subtotal after discounts. Any provided shipping quotations are based on actual weight unless dimensional weight applies.

Pre-authorization guarantees that merchandise will be available to the customer. Pre-authorized credit cards hold money for a straight charge to speed up the process. In the event that the pre-authorized amount is greater than the invoice total, the remaining balance is returned to you. In the event that the pre-authorized amount is less than the invoice total, you will be notified by phone as well as email.

No.

No.

Shipping cost depends on dimensions and weights of merchandise and on the location to which the shipment is sent. Please note that any zip codes that are considered as residential by freight carriers will incur additional charges. If you need additional services such as a liftgate or inside delivery, please alert us by using the Special Instructions box on the checkout page so that we may add the services at the time of delivery. You may also call us at 787-793-6201 to alert us of any additional instructions.

Shipping cost is based on the delivery method you have chosen and the distance of your location from our distribution center. We always shop for the most economical rates available.

If you have a shipping preference and would like to use a preferred carrier, please notate carrier, your account number, address, phone number, and any additional instructions in the Special Instructions box located in the checkout page or call us at 787-793-6201 for further information.

No. For the customer's own safety, we ship all orders to the address provided at the time of account creation. If you have relocated, please provide an updated copy of the business license with the new address so that we may update your information.

Yes. You must submit an application to our accounting department. If interested please email us at admin@avanticrafts.com so that we may assist you further.

A credit card is needed to pre-approve, secure, process orders and to guarantee the availability of the merchandise to the customer.

You may call us (787) 793-6201 or e-mail service@avanticrafts.com and include your name and order number. A representative will communicate with you by either phone or email.

We do not give credit for broken glass merchandise. If you have received damaged merchandise please contact us within 10 days of receiving your order so that we may further assist you. Please note, we may require pictures of the freight received.

Give us a call at (787) 793-6201 and we will do our best to resolve the issue. If you would still like to proceed with a return, if it is approved by management, we will do so but please note that a restocking fee and shipping will be charged to the customer’s account.

If interested, send an e-mail with a cover letter and resume to admin@avanticrafts.com